The key to fault prediction, detection and avoidance..
Monitoring solutions are often overlooked as ʻnice to haveʼ solutions for IT solutions these days. Typically, where we see solutions have been implemented they are commonly quite crude, involving simple ʻpingingʼ to enable the IT people to know when something is down or not.
ʻPingʼ only solutions are woefully inadequate for todays application focused online operations, as itʼs quite often the case that a server might be up, but the website that is running on it - is down.
An effective monitoring system than has the ability to look into the ʻgutsʼ of the server, and crucially, all dependent infrastructure - can not only tell you that something is down, but why, and also what else might be affected. It most likely could have warned you a week ago to tell you that there was an ʻissue in the makingʼ.
Aside from software monitoring solutions, we are great exponents of various diagnostic tools and tricks of the trade that ensure that in addition to detecting existing issues - we eradicate the possibility of human error create new ones!
A great example of this would be our widespread use of ʻPatchSeeʼ - network cable with integrated fibre optic thread. When working on cabinets during maintenance / emergency repairs, these innovative cables almost completely the human error factor of simply pulling the wrong cable.